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Article 1 (Purpose)
These terms and conditions are intended to regulate the membership registration, usage conditions and procedures, rights, and responsibilities related to the application for the web data collection and analysis platform, API services, AI-based analysis, and other ancillary services (collectively referred to as "HashScraper Service") provided by HashScraper Co., Ltd. (hereinafter referred to as "the Company").

Article 3 (Applicable Rules)
Matters not specified in these terms and conditions shall be governed by the contents posted on the service website, the Telecommunications Basic Act of South Korea, the Telecommunications Business Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and other relevant laws, as well as detailed usage guidelines announced by the Company on its website.

Article 4 (Definitions)
The definitions of terms used in these terms and conditions are as follows:

1. HashScraper Service (hereinafter "Service"): Refers to the web data collection and analysis platform, MCP (Model Context Protocol) API, AI-based analysis tools, software developed by the Company, functions provided through face-to-face contact, and other related services provided by the Company.
2. Company: Refers to the service provider, HashScraper Co., Ltd.
3. Member: Refers to any individual who accesses the Company's website, agrees to these terms and conditions, and completes membership registration, including both those who use paid services and those who have signed a usage agreement.
4. Member Information: Refers to general information, including email, password, name, address, phone number, and other collected information left by the member during service usage.
5. Collected Information: Refers to all information collected during the process of using the service, even if not directly input by the member.
6. Usage Agreement: Refers to the agreement entered into between the Company and the member through membership registration and payment for the use of the Company's service.
7. Service Termination: Refers to the termination of the usage agreement through a specific procedure by the Company or the member.
8. Credits: A unit of service usage rights deducted upon service usage, recharged through credit plan purchases, and consumed for API calls, data collection, etc. Credits may be used only for the Company's services, may not be transferred to others, and may not be exchanged for cash except for refunds under Article 16.
9. Subscription: A contract method where a fixed amount is paid on a monthly or annual basis for continuous use of the service.
10. API: An Application Programming Interface provided by the Company, which is a technical means enabling members to use the service programmatically.

Article 6 (Restrictions on Use and Termination of Use)
After the usage agreement, the Company may limit the provision of services based on the following criteria:

• In the case of using someone else's name or providing false customer information
• In the case of applying for the service with the purpose of obstructing social order and public morals, including adult content, gambling, and illegal distribution of information
• In the case of discovering and abusing technical flaws or vulnerabilities in the service
• In the case of the member's normal or abnormal use having a negative impact on the Company's service
• In the case of service interruption or when the Company is unable to provide smooth service due to certain circumstances
• In the case of sharing member information and service usage with others without the Company's permission

After the usage agreement, the Company may terminate the usage agreement based on the following criteria:

• In all cases where service provision is restricted as mentioned above
• In the case of the member using the service in a manner other than specified in the usage agreement
• In the case of the member buying/selling or providing personal information and usage agreement details to others
• In the case of hacking the server, arbitrarily changing part or all of the website or posted information, or using the Company's service in an abnormal manner
• In the case of duplicating information obtained through the service without the Company's prior approval for purposes other than service usage, such as publishing, broadcasting, or providing to third parties
• In the case of changing the usage method or intentions of service programs, causing harm to the service or intentionally obstructing it

Article 7 (Service Provision Contents and Changes to the Contents)
• The Company provides services such as web data collection platform, analysis screens and visualization materials based on collected data, API services (including MCP API), AI-based analysis tools, and other related services to members.
• The Company provides guidelines for data collection functions to members for service usage. Members can collect data on their own according to the guidelines, but they must always proceed in cooperation with the Company. The Company shall not be responsible for problems arising from data collection/analysis conducted by members without the Company's consent.
• Besides the details in these terms and conditions and on the Company's website, if members request additional services such as analysis and visualization, the Company may charge a separate service fee.
• The Company may change the scope of service provision as necessary, and in such cases, the Company will notify the members through the website, email, phone (including SMS).
• The Company endeavors to provide services 24 hours a day, 7 days a week throughout the year. However, the service may be temporarily suspended when there is a substantial operational reason, such as maintenance, inspection, replacement, or failure of equipment, or a communication outage. In the event of a service suspension, the Company will give prior notice, and if unavoidable, it may provide notice afterwards.
• The Company may divide the service into specific ranges and specify separate available times for each range. In this case, the Company will provide such information in the notice.

Article 8 (Commencement and Termination Dates of Service)
• The commencement date of the service is the date when the first data collection is initiated by the member after applying for the service and completing the contract process with the service manager.
• The termination date of the service is determined as the date on which the results of the termination request for the service and use are notified to the member.

Article 9 (Service Usage Period)
• The service usage period is from the commencement date determined in Article 8 to the termination date. However, the free service period is not included.
• After the service usage period ends, all obligations related to service provision by the Company are extinguished.

Article 10 (Service Quality Improvement)
The Company may conduct tests on some traffic from time to time for the purpose of improving the quality of the service and increasing its effectiveness. The scale and target of the test will be at the Company's discretion.

Article 11 (Protection and Retention Period of Output Resulting from Service Usage)
• Data collected through service usage will be used solely for the purpose of improving data collection/analysis quality. However, data collection conditions and details may be used for the Company's promotional purposes.
• Notwithstanding the provisions of this Article, the Company may use or provide de-identified, non-personally identifiable statistical data obtained through the service for advertising execution/behavior prediction, and for integration or collaboration with partner services connected to the Company's service.

Article 12 (Charges for Service Usage, Etc.)
• The Company may charge a service usage fee as consideration for the member's use of the service. Service usage fees are offered in the form of credit plans or subscriptions.
• Credit plans allow members to recharge credits by making a payment, with credits being deducted upon service usage.
• Credits recharged by payment have no usage period (validity period). However, credits provided as a free trial and credits provided under an Individual Contract may be used for the period announced when they were provided or the period set in that Individual Contract.
• Subscriptions involve paying a usage fee on a monthly or annual basis and using the service for the contract period. Discount rates set by the Company may apply for long-term contracts (1-year, 2-year, 3-year).
• The service usage fee and payment method shall be subject to the pricing information posted on the Company's website or separate contract terms.
• In the event of service suspension due to member withdrawal or suspension of membership status, the member must pay the service usage fee used until the time of suspension on a pro-rata basis.
• The Company may exempt or discount service usage fees upon consultation with the member.
• The member is responsible for maintaining updated contact information, such as phone numbers, email addresses, and postal addresses, to receive service usage fee invoices. The member shall be liable for any default of service usage fee payment caused by the member's failure to fulfill this responsibility.
• Even after all paid credits have been used, the Member may use additional credits up to a limit announced by the Company on the Service website (currently 5,000 credits) ("Grace Credits"), during which the credit balance is shown below zero (negative). When the Grace Credit limit is reached, use of services that deduct credits, such as data collection, is suspended. Because credits are deducted after each collection run finishes, the balance may go slightly below the limit. Grace Credits do not apply to credits provided as a free trial or under an individual contract.
• If the Member tops up credits after using Grace Credits, the Grace Credits used (including any credits used below the limit) are deducted first from the credits topped up. The same applies if the term of the previous credit plan has ended.
• The Member may use a feature that automatically charges a registered payment method (credit or debit card) to top up credits ("Auto Top-up"), which is subject to the following:
1. Auto Top-up is used only when the Member registers a payment method, reviews the payment conditions and amount, and turns it on. If the Member does not turn it on, no automatic payment is made.
2. When the condition set by the Member is met (such as the credit balance falling below a level set by the Member), the amount needed to fill up to the credits set by the Member is charged to the registered payment method in the manner announced on the Company's service website (including the minimum payment amount and payment unit, VAT excluded), and the corresponding credits are topped up.
3. If a payment fails because the payment method is over its limit, suspended, or otherwise unavailable, the Company may retry the payment at the number of times and intervals set by the Company (currently up to 3 retries, made 1 hour, 6 hours, and 24 hours, respectively, after each preceding failure). If the payment still fails, the Company stops Auto Top-up and notifies the Member. The Company may also stop Auto Top-up if there is an error in payment processing, such as when the payment result cannot be confirmed.
4. The Company notifies the Member by the email address registered by the Member or other means when an Auto Top-up payment fails or Auto Top-up is stopped because the retried payments have also failed. Notifications of completed payments follow the notification settings the Member has chosen in the service.
5. The Member may turn off Auto Top-up or delete the registered payment method at any time on the service website, after which no new Auto Top-up payment is started. However, a payment already started before it was turned off or deleted may still be processed.
6. Refunds of credits topped up by Auto Top-up follow the credit plan refund rules in Article 16.
7. Auto Top-up may not be offered to Members who use the service under an individual contract, such as a subscription.

Article 13 (Objections to Service Usage Fees, Etc.)
• In cases where the member cannot make the service usage fee payment by the designated due date due to the Company's fault, the Company may handle it separately.
• The Company will refund the amount of service usage fee or other payments that have been excessively paid due to the Company's or the member's mistake, and may additionally charge the shortfall for the underpaid amount.
• If a member who needs a refund of the service usage fee due to overpayment or other reasons has an outstanding balance, the Company will deduct the outstanding amount from the refundable amount and then return it to the member.
• The claim for a refund of the service usage fee as per Paragraph 2 cannot be exercised if one year has passed from the occurrence date of the reason for the claim.
• If the member has objections to the service usage fee, the member may raise the objection, and in such a case, the Company and the member may agree to recalculate the fee and make the charge accordingly.

Article 15 (Protection and Use of Personal Information)
• The Company strives to protect the members' personal information securely. Regarding the protection of members' personal information, the Company complies with relevant laws and the Company's Privacy Policy.
• Members may view their own personal information at any time and make corrections to it if necessary.
• If the information provided during membership registration changes, members must promptly update it to the most current information. The Company shall not be liable for any damages arising from the member's failure to update the information accurately.
• The Company provides functions related to managing members' IDs (email) and passwords, ensuring the smooth management of the information.
• The Company will not use members' personal information for purposes other than the provision of services or provide it to third parties without the members' consent. However, non-personally identifiable statistical data may be provided to other institutions.
• The Company will destroy all personal information of members who have withdrawn from the service, except for cases necessary for storing transaction information in accordance with related laws.
• Other detailed policies shall be in accordance with the Privacy Policy posted on the service website.

Article 16 (Refund Policy)

1) Credit Plan Refunds
• Refund requests must be made within 7 days of the payment date.
• The refund amount is calculated proportionally based on remaining credits: Refund Amount = (Remaining Credits ÷ Total Credits) × Payment Amount
• If credits are topped up while the balance is negative due to Grace Credits, the remaining credits are calculated after first deducting the Grace Credits used from the credits topped up, and the total credits are the credits purchased in that top-up (before deducting the Grace Credits). If the remaining credits are zero or less, there is no amount to refund.
• Refund amounts are calculated to the nearest cent.
• Credits provided for free, credits already used, credits provided through promotions, and credits obtained through fraudulent means are excluded from refunds.
• All credits in the account will be forfeited after refund processing.

2) Subscription Refunds and Cancellation
• Monthly subscriptions can be cancelled without penalty, and the service can be used from the cancellation date until the next billing date.
• In the case of early termination of a long-term contract (1 year or more), the applied discount will be cancelled, the regular monthly fee will be recalculated for the actual usage period, and the difference will be refunded.

3) Refund Process
• Refund requests can be made through email (help@hashscraper.com) or phone (+82-2-6952-1804).
• Credit card refunds are processed within 3-5 business days, and bank transfer refunds are processed within 1-2 business days.
• Tax is calculated according to applicable tax law and automatically determined by refund ratio.
• Refund-related documentation (payment receipt, cancellation receipt) will be sent via email.

Article 17 (Company's Obligations)
• The Company complies with relevant laws and these terms and conditions and strives to provide the service continuously and stably.
• If opinions or complaints raised by members regarding the use of this service are deemed reasonable, the Company shall process them and inform the members of the processing procedure and results.
• The Company establishes a security system to protect members' personal information and complies with the policy for the protection of personal information.
• The Company endeavors to provide convenience to members regarding the procedures and content related to the conclusion of the usage agreement, changes to the agreement, and termination of the agreement.

Article 18 (Member's Obligations)
• Members must comply with relevant laws, these terms and conditions, and any notices issued by the Company, and must not engage in any actions that may hinder the Company's business operations.
• Members must use their own IDs (email) and passwords only for the purpose of using the service.
• Members are solely responsible for directly managing their own accounts (IDs, passwords), and the Company shall not be held responsible for any issues arising from the member's failure to manage them properly.
• Members may not lend or transfer their service usage rights to others, and they may not rent or receive service usage rights from others who have purchased them.
• Members may not provide other people's information or false information when registering for the service.
• If the Company requests proof in order to verify whether the service is being used in compliance with these terms and conditions, the member must cooperate sincerely and provide the necessary documentation and access rights.
• If members discover technical flaws or critical vulnerabilities, they must inform the Company of such matters without delay.
• In any case, members may not make, distribute, install, or induce others to make or use agents, robots, scripts, spiders, spyware, etc., by using any means, including the service by the Company, without the Company's prior approval, and they may not engage in the following actions or attempts thereof using inappropriate methods, etc., to disrupt the normal operation of this service:

1. Accessing the service in a manner other than that provided by the Company
2. Using the service abnormally or accessing the system in an abnormal manner, which deviates from the service usage method provided by the Company
3. Analyzing or reverse-engineering the Company's software or attempting to find out relevant source codes
4. Engaging in any other actions that interfere with the normal operation of the service

Article 19 (Notice to Members)
• When notifying members, the Company may use the email address or SMS provided by the member during registration.
• In the case of notices that apply to a large number of members, the Company may post the notices on the service website instead of individual notifications.

Article 20 (Indemnification)
• If a member violates the provisions of these terms and conditions, resulting in damages to the Company, the member who violated the terms and conditions shall compensate the Company for all damages incurred.
• If a member's illegal act or violation of these terms and conditions in the course of using this service leads to claims for damages or lawsuits, etc., from third parties other than the member, the member shall indemnify the Company for all damages incurred, including all costs and expenses for the Company's defense.
• Except for cases where the Company is at fault, the Company shall not be liable for any damages arising from the member's use of this service or any other matters related to the service.
• In the case of service failure caused by the Company's fault, the Company will compensate the service by providing additional service time that is twice the period of the failure. However, this provision does not apply to service failures that occur during the free service usage period.
• Detailed standards for service availability, incident response, and compensation for service failures follow the service level guide (SLA) that the Company separately publishes on its service website.

Article 21 (Exemptions)
• The Company is exempt from responsibility for failure to provide the service due to force majeure or other unavoidable circumstances.
• The Company shall not be responsible for service malfunctions caused by the member's fault.
• The Company shall not be responsible for the reliability, accuracy, or other aspects of the information, data, or facts posted by members in relation to this service.
• The Company shall not be responsible for any transactions or other activities conducted between members or between members and third parties using this service.
• The Company shall not be responsible for any damages resulting from the member's use of the free service unless there are specific provisions in the related laws.

Article 22 (Collection Bots Created by Members - Beta)
• Members may create collection bots themselves through the AI conversation feature of the service ("Build a Bot with AI"). A bot created by a member starts collecting only after the Company has reviewed and approved it, and a bot that the member modifies must be reviewed again.
• Notwithstanding Article 14, this Article takes precedence for bots created by members themselves. Article 14 applies to bots provided by the Company.
• Members are responsible for complying with the terms of use of the target sites, copyright and database rights, personal information protection, and other applicable laws. Disputes and damages arising from a failure to do so are the responsibility of the member who created the bot, and Article 20 applies mutatis mutandis.
• Members must not carry out any of the following collection:
1. Collection from areas that require login or authentication
2. Collection that gathers personal information in bulk
3. Collection that infringes the rights of others or interferes with the operation of the service or the target site
• While a member builds and has a bot reviewed through AI conversation, the Company transmits the conversation content entered by the member, the content of the target pages, and trial collection results to external AI service providers for processing. Details are governed by the Privacy Policy.
• After notifying the member of the reason, the Company may refuse to approve, stop the collection of, or delete any bot.
• The credits charged for a member-created bot are set by the Company for each bot and may be adjusted based on a review of the collected data. When the Company adjusts them, it will notify the member.
• This feature is a beta service, and the Company may change or discontinue it after giving prior notice.

HashScraper Co., Ltd. (hereinafter referred to as the "Company") operates HashScraper services (hereinafter referred to as the "Service") and complies with the relevant legal regulations related to personal information protection, including the Act on Promotion of Information and Communications Network Utilization and Information Protection, Personal Information Protection Act, Telecommunications Privacy Act, and the Electric Communications Business Act, to protect the rights and interests of users.
This Privacy Policy applies to users who have registered as members and to users who, without registering, submit an inquiry or work request, subscribe to the newsletter, or request the company profile. It is written to inform users of how the personal information they provide is collected, used, and what measures the Company takes to protect personal information.

1. Collection of Personal Information and Collection Method
1) Items of Personal Information Collected
2) Collection Method of Personal Information
The Company collects personal information through the following methods:

2. Purpose of Collection and Use of Personal Information
1) User Management
Provision of member-based services, personal identification, restrictions on usage for members who violate the terms of use, sanctions against improper use of services, confirmation of intention to join, limitation on the number of registrations, confirmation of legal representative's consent when collecting personal information of children under 14 years of age, future verification of legal representative, record retention for dispute resolution, complaint processing, notification of notices, confirmation of intention to withdraw membership, etc.
2) Utilization for Development of New Services and Marketing/Advertising
Development of new services and provision of personalized services, provision of services and advertising based on statistical characteristics, confirmation of service validity, provision of event information and participation opportunities, provision of advertising information (only to users who have consented; consent can be withdrawn at any time through the unsubscribe link in an email or in notification settings), understanding usage frequency, statistics on user service usage, etc.
3) Performance of Contractual Obligations and Fee Settlement for Paid Services
Provision of content, provision of specific customized services, charging for the use of paid services, purchase and payment for goods, auto top-up payments for members who applied for auto top-up and notices of their results or failures, delivery of goods or billing, debt collection for fees, etc.
4) Use as Legal Evidence
Submission of evidence in legal disputes
5) Responding to Inquiries and Sending Newsletters
Reviewing and replying to inquiries and work requests, providing quotes and consultation, screening spam inquiries, and sending newsletters to users who have consented
6) Using AI Bot Building
Creating and reviewing the collection bot the member requested, understanding what data members want to collect, and analysis to improve the service and its quality. Company staff read and analyze the conversation content directly; it is sent to the service provider in 7) of Section 4 only to generate and review bots.

3. Sharing and Provision of Personal Information
The Company uses the personal information of users within the scope notified in "2. Purpose of Collection and Use of Personal Information" and does not disclose the user's personal information to external parties beyond this scope without the user's prior consent, except in the following cases:
1) When the user has given prior consent
2) When required by law or when requested by an investigative agency according to the procedures and methods specified in the law for investigation purposes

4. Handling of Personal Information by Outsourcing
In order to improve the service, the Company entrusts personal information as follows and stipulates necessary matters to ensure the safe management of personal information in accordance with relevant laws and regulations.
2) Amazon Web Services Inc.: Operation and management of domestic and foreign cloud servers where personal information is stored
3) Mailgun Technologies, Inc.: Sending emails and processing delivery results (delivered, opened, clicked, bounced, unsubscribed) 4) Slack Technologies, LLC: Work messenger that notifies staff of new inquiries, work requests, and member registrations 5) 37signals LLC (Basecamp): Assignment and progress management of inquiries and work requests 6) AI analysis service providers: Spam screening and summarization of inquiry content 7) AI bot-building service providers: Creating and reviewing collection bots through AI conversation (bot generation and review)
5. Retention and Use Period of Personal Information
In principle, the user's personal information is promptly disposed of once the purpose of collection and use of personal information is achieved. However, if there is a need to retain the information in accordance with the provisions of the Commercial Act, the Act on Consumer Protection in Electronic Commerce, etc., the Company will retain the member's information for a certain period specified by the relevant laws. In this case, the retention period is as follows:
1) Records related to contracts or withdrawal of offers
2) Records related to payment of fees and supply of goods, etc. (including auto top-up payment records)
3) Records of handling consumer complaints or disputes
4) Website visit records
5) Email open and click records
6) Personal information of long-inactive members
7) Inquiry and newsletter subscription information of non-members

6. Personal Information Destruction Procedure and Method
The user's personal information is disposed of promptly after the purpose of collection and use of personal information is achieved. The Company's personal information destruction procedure and method are as follows:
1) Destruction Procedure
2) Destruction Method

7. Rights of Users and Legal Representatives and How to Exercise Them
- Users and legal representatives can inquire about or modify the personal information of themselves or the child under 14 years of age registered with the Company, and they may refuse consent or request withdrawal of membership (withdrawal of consent). However, in such cases, some or all of the services may be difficult to use.
- To inquire about or modify personal information (or member information), use the "Change Personal Information" (or "Modify Member Information," etc.) function on the service. To request withdrawal of membership (withdrawal of consent), contact the Company's contact information provided on the website or use the member withdrawal function on the service.
- Alternatively, you can contact the personal information management officer in writing, by telephone, or by email, and we will promptly take the necessary measures.
- Members who applied for auto top-up may cancel auto top-up or delete a registered card at any time, and no auto top-up payments are made after cancellation or deletion (see item 3) of "1. Collection of Personal Information and Collection Method").
- If a user requests the correction of an error in personal information, we will not use or provide the personal information until the correction is completed. If incorrect personal information has already been provided to a third party, we will notify the third party of the correction without delay to ensure that the correction is made.
- Personal information that has been terminated or deleted at the request of the user or the legal representative will be processed and handled in accordance with the "Retention and Use Period of Personal Information" section, and access or use for other purposes will not be allowed.

8. Installation/Operation and Rejection of Personal Information Automatic Collection Device
1) What is a cookie?
2) Purpose of Using Cookies by the Company
3) Installation/Operation and Rejection of Cookies

9. Technical and Managerial Measures for Protection of Personal Information
The Company makes efforts to ensure the safety of personal information and prevent its loss, theft, leakage, alteration, or damage during the processing of personal information of users.
1) Password encryption
User passwords for the service are encrypted and stored, known only to the users themselves, and only users with the password can verify and modify personal information.
2) Measures against hacking, etc.
The Company strives to prevent user personal information from being leaked or damaged due to hacking or computer viruses.
The Company regularly backs up data to prevent personal information from being lost and uses the latest virus protection programs to prevent personal information and data from being leaked or damaged. Additionally, the Company uses encryption communication to securely transmit personal information over the network. Furthermore, the Company controls unauthorized access from external sources using an intrusion prevention system and makes efforts to secure all possible technical devices to enhance security.
3) Minimization of employees handling personal information and training
Personal information processing personnel of the Company is limited to designated personnel, and they are provided with separate passwords, which are regularly renewed. In addition, regular training is provided to employees to emphasize compliance with the Service's Privacy Policy.
4) Operation of a dedicated team for personal information protection
The Company operates an internal personal information protection team to verify compliance with the Service's Privacy Policy and the compliance of personnel. In case of any problems, the team takes immediate corrective action. However, the Company shall not be held responsible for any problems caused by the user's negligence or problems on the internet, such as leakage of IDs, passwords, etc.
5) Protection of card information
Card information such as the card number is entered and processed directly in the payment gateway's payment window and does not pass through the Company's servers. The Company keeps only the billing key needed for payment and the minimum information to tell registered cards apart (card issuer name, card type, and last 4 digits of the card number).

10. Personal Information Management Officer and Contact Information for Inquiries
Users can report all complaints related to personal information protection or request consultation to the Personal Information Management Officer or the relevant department. The Company will respond promptly with sufficient answers to users' complaints.
Personal Information Management Officer
Name: Kim Kyung-ho
Department: Development Department
Position: CEO
Email: help@hashscraper.com
For other complaints or inquiries related to personal information infringement, please contact the following agencies:

11. Scope of Application
This "Service Privacy Policy" does not apply to other websites linked to the Service that collect personal information. This "Service Privacy Policy" applies only to members who have signed a service agreement with the Company.

12. Notification Obligation
If there are any additional, deleted, or modified contents in this Privacy Policy, we will notify you by email at least 7 days before the revision. However, if there are significant changes to the rights of users, such as the collection and use of personal information, and third-party provision, we will notify you at least 30 days in advance.

13. Application of Electronic Signature Privacy Policy
When a user requests an electronic signature from a signatory as a requester, the Electronic Signature Privacy Policy is also applied.
Revised date: December 1, 2026
Effective date: December 23, 2019